Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Supply Chain Billing Associate
Job Code: 4602
Pay Target: C1
Supervisory Responsibility: No
General Description of the Job Class
Perform duties in computerized order entry, distribution of all supplies, linen, equipment, shipping and receiving of hospital merchandise. Able to maintain good inventory management processes; meeting supply needs with prompt delivery, assuring accuracy of issues and insures the good working order and availability of equipment.
Duties and Responsibilities
Able to communicate effectively with clinical, administrative, vendor, and executive level leadership team.
Business and Management experience specifically related to accounting and/or billing. Patient billing is a plus.
Perform Bill-Only process within SAP. When a patient has a procedure, you will be responsible for ensuring that this vendor that brings in or ships in product is accurately paid. If there are discrepancies, you will develop a relationship with nursing staff and procurement to find solutions to resolve the payment.
Customer Service experience will be a large part of this position as it is important to ensure that our customers (vendors, nurses, patients, etc.) are paid correctly, on time, and communicated to about anything that they may need.
You will be expected to regularly check your email.
Daily work will include but NOT limited to being stationary at a desk with your own computer for you to perform this work. A large percentage of this job will be done at the computer, unless you are needing to speak to someone within the OR Core and/or other duties as directed by your manager.
Self-discipline/being able to work independently is another important part of this role as you will be expected to pace yourself through the Bill-Only Process. You will be expected to complete the Bill-Only's within 1 week of patient completing surgery at Duke University Hospital after completion of successful training.
Must be encouraged to ask questions and work together with a team of people who all share the same values.
Organization of patient Bill-Only by vendor tab is required to ensure accuracy and is required for audit purposes.
This position is not limited to the Bill-Only process and other duties MAY be assigned by your manager as the department sees fit.
Hospital Billing or Billing Operations
Required Qualifications at this Level
Education: HS Diploma/G.E.D. required.
Some college level coursework preferred, but not required.
Experience: Level 2 years of work experience, to include experience in at least one of the following disciplines: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or other comparable service line.
Degrees, Licensure, and/or Certification:Valid Driver's License - may be required.
Knowledge, Skills, and Abilities: Level 2 In addition to those above, must have: Experience using an ERP system.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.