To achieve optimal utilization of Brentwood's continuum of care by developing and maintaining direct referral relationships in assigned target markets and assess the needs of patients and callers to ensure their referral to the services or resources to best address those needs.
Identifies presenting problems and needs of callers, scheduling a face to face clinical assessment when indicated.
Accurately determines caller's appropriateness for Brentwood services.
Facilitates appropriate callers access to optimal level of care within the Brentwood system.
Is consistently successful in scheduling face-to-face assessments.
Refer callers who are not appropriate for Brentwood's services to other optimal services provider as necessary, effectively matching caller's needs and resources with available services.
Demonstrates skill in identifying viable potential referral sources; skill in building rapport with clients and assessing needs of prospective referral sources and Brentwood's ability to meet those needs.
Utilizes effective probing skills and sales call; facilitates positive communication between hospital and referral sources; consistently able to overcome objectives expressed by customers; provides effective follow-up skills; effectively implements viable action plans responsive to customer's needs.
Actively supports the hospital's ongoing referral development program by :
(1) Assisting non-sales staff in making calls
(2) As requested or assigned, provides formal or informal training to non-sales staff on referral techniques
(3) Consistently adheres to the hospital's referral communication policy.
(4) Facilitates cooperation and problem solving between clinical staff and referral sources.
Maintains all documents and records associated with sales activities; tracks weekly sales activity accurately; submits required monthly and weekly paperwork to supervisor in a timely manner; keeps written goals, objectives, and related referral source information in an organized and concise format.
Demonstrates conduct in keeping with Brentwood's ethical standards and complies with the Corporate Compliance Program; avoids engaging in outside activities which are in conflict to the best interest of the hospital; conduct on and off site reflects favorably on Brentwood.
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase health care properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control. Our success comes from a responsive management style and a service philosophy based on integrity, competence and compassion
Brentwood Behavioral Healthcare of MS, a 107-bed acute psychiatric care facility. Licensed by the state of MS, Brentwood is leading provider of quality psychiatric treatment services specializing in treatment for adults, children and adolescents. Our goal is to help individuals and families achieve optimal mental health, resulting in improved quality of life. Our dedicated teams of professionals provide individualized treatment, meeting the personal needs of our customers in a safe and nurturing environment.