• Manage an active customer base totaling $1.5B in revenue by contacting clients with past due balances via phone, email, etc to obtain payment, payment commitment and follow-up on broken promises 
• Meet or exceed cash collections metrics, reducing past due, bad debt exposure and other quantitative targets.
• Maintain SAP collector notes for accuracy and timely follow up.  Maintain files as necessary with all collection activity such as invoices sent, reconcilations, email or mail correspondence, payment plans, and any issues pertaining to collections.
• Analyze  any disputed / short paid invoices, identifying root cause and collaborating with the internal departments to expedite resolution/payment
• Create monthly statements on any clients that have two or more invoices due.
• Create customer statement of accounts when needed to client, finance, operations management, or attorneys.
• Assist the cash applications department with resolving payment application discrepancies
• Back-up support for credit analyst functions, including outbound credit reference requests, W-9 request, preparation for attorney letters/collections
• Perform annual credit analysis of existing customer base to validate credit worthiness and create client watch lists.
• Prepare proposals for agency placement and write-off to bad debt
• Work with Operations, providing excellent communications; keeping them informed and involved as necessary with status of their accounts 
• Responsible for supporting business development sales opportunities by processing credit checks timely and maintain RCMS, and supporting the Senior Collection Analyst with new account approvals.
• Enlist the efforts of operations and senior management when necessary to accelerate the collection activities.
• Providing customer service regarding collection issues, review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts
• Assist with Internal Audit and outside auditor requests, keep SOX documentation up to date.
• Other duties as assigned by the Credit & Collections Manager, Director, or Senior Management.

• General reconciliation/accounting skills.
• Strong multitasking skills to simultaneously handle a variety of tasks
• Knowledge of accounts receivable, cash posting and related general ledger activity including Bad Debt reserve.
• Microsoft Office knowledge, and general computer proficiency.
• Strong customer service skills and organizational skills.
• Ability to self-direct and self-pace.
• Ability to follow policies and procedures.
• Ability to use independent judgment and to manage and safeguard confidential information
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Ability to prioritize and manage multiple responsibilities

#MON-CORP

#LI-CORP

Education:

• Bachelors degree in finance, accounting or business with a minimum of 4 years collection experience
• Or, 8+ years in business-to-business collections  

• Excellent written and verbal communication abilities
• Accounting and/or customer service experience.
• Negotiation skills
• Legal, contracts, and/or healthcare billing experience
• Proficient in Microsoft Excel required.
• Knowledge of collection principles, processes, techniques and procedures